Customer Service Manager required for Ali Abdul Wahab Sons Co., Kuwait

Dear brothers,
 
Assalamu Allaikum WB.
 
QUOTE:
 
CUSTOMER SERVICE MANAGER
 
The position ensures that the organization they work for satisfies its customers' needs, helping to develop a customer service policy for an entire organization, mamaging a team of customer service staff. The role is expected to understand and satisfy customers' requirements and exceed expectations if possible

Essential Duties and Responsibilities:
- Provides help and advice to customers using the organization's products or services
- Communicates courteously with customers by telephone, email, letter and face-to-face
- Investigates and solves customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
- Handles customer complaints or any major incidents, esp. while inside company premises
- Keeps accurate records of discussions or correspondence with customers
- Performs on-going in-depth analysis of sales, sales agreement and promotion performance data
- Measures and reports sales & profit performance on a regular basis
- Performs other tasks as required by the Line Manager

Functional: (Required Skills / Knowledge)
- General MS Office Knowledge
- Multi-Tasking
- Health & Hygiene Consciousness
- Physical Fitness
- Safety & Security Standards / Procedure Awareness & Control
- Emotional Intelligence
- Customer Service Focus
- Conflict Resolution
- Interactive Communication
- Concern For Image Impact

Apply Online

http://careers.aaw.com/careers/IUSERApp1.aspx
 
 
UNQUOTE:
 
Regards,
S.M.Abdul Kadir

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