Immediate Opportunity with-QA Lead/QA-Bangalore-in CMM 5 Level Company

The sender of this email is registered with Naukri.com as VLS Consulting LLP

Apply Now(Send your Naukri profile to express interest to the recruiter) Dear Candidate, Hi This is Srinivas from VLS Consulting LLP, Bangalore. As per response to your profile which is uploaded in Job portals. Excellent Opportunity with- QA Lead/QA-Bangalore -in CMM 5 Level Company Mode of Interview: Telephonic- (Interested candidates can apply) Capability Tag: DCT - QA Lead/QA-Bangalore-in CMM 5 Level Company Here 2 kind of requirement gothrough it QA Lead & QA -JD 1st one Minimum experience: 4+-12 years-QA Lead Exposure to Quality aspects, Control Charts, ITIL, Good Analytical skills Proficient in Excel , Power point and Word Communication Skills - People Manager Experience Excel & Power point skills - At least 4-5 years of experience Preferably Six Sigma Lean Black Belt certified Responsible for leading QA team to deliver the following: Defect Prevention Process * Preparation of ticket analysis reports * Conduct statistical analysis n ticket categories & identify improvement areas * Conduct account level analysis of proactive defect preventing * Triggering of new investigations (in coordination with the Senior SA). * Drive the RCA process and implementation with SA and SMEs * Implementation/Closure : 60 days is the maximum time to implement/close an investigating * Preparation of reports with projected impact * Preparation of weekly metrics and status of defect preventing process * Ensure transfer of best practices across accounts within and across the Service lines * Achieve at least 30% of overall ticket reduction within the * Monthly Deck with benefits achieved from DPP process to the account teams * Identify, discuss and document lessons learned and contribute to knowledge base Quality Improvements * Ensures solutions are applied to all appropriate configurations. Conducts statistical analysis on quality metrics reports to ensure that they are within control limits. * Works with Green Team members across the location(s) to improve and change the QA / RCA process by seeing if any solutions can be implemented or applicable to other locations/centers. * Under direction of Expert QA member, analyzes and interprets financial (specifically SLA payout) and business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations to take to management/customers. * Track SLA metrics. * Conducts statistical analysis on quality metrics reports to ensure that they are within control limits. * Take new actions within & across teams, to improve productivity and share best practices. * Ability to collaborate across multiple teams for process improvements and standardization * Act as a catalyst to drive adherence to all quality aspects under the transformation program Metrics * Prepares metric updates for executives. * Account/pool Scorecard , Validate work load tracker daily for updates and weekly to see exceptions - 100% Compliance and 100% Quality Check * Publish pool review deck with all metrics and exceptions reports * Daily ticket backlog/aged ticket report * SA utilization report, Productivity report * Monitor team performance; generate reports, trends & dashboards. People / Performance Management * Hire, train and deploy Quality Analysts as per requirement * Coach and manage performance of QAs * Drive individual development of QAs Service Line and Competency Level Continuous Improvement * Identify opportunities for data accuracy, Tool / automation and drive them to closure and deliver business value * Drive practice sharing sessions across pools, service lines Participate and contribute to org level improvement programs and imperatives -------------------------------------------------------------------------------------------------------- 2nd Minimum experience: 4-7 years-QA JD:- Responsible for delivering the following: Defect Prevention Process * Preparation of ticket analysis reports * Conduct statistical analysis n ticket categories & identify improvement areas * Conduct account level analysis of proactive defect preventing * Triggering of new investigations (in coordination with the Senior SA). * Drive the RCA process and implementation with SA and SMEs * Implementation/Closure : 60 days is the maximum time to implement/close an investigating * Preparation of reports with projected impact * Preparation of weekly metrics and status of defect preventing process * Ensure transfer of best practices across accounts within and across the Service lines * Achieve at least 30% of overall ticket reduction within the * Monthly Deck with benefits achieved from DPP process to the account teams * Identify, discuss and document lessons learned and contribute to knowledge base Quality Improvements * Ensures solutions are applied to all appropriate configurations. Conducts statistical analysis on quality metrics reports to ensure that they are within control limits. * Works with Green Team members across the location(s) to improve and change the QA / RCA process by seeing if any solutions can be implemented or applicable to other locations/centers. * Under direction of Expert QA member, analyzes and interprets financial (specifically SLA payout) and business data and provides in-depth analysis in identifying problems and performance exposures with alternative solutions/recommendations to take to management/customers. * Track SLA metrics. * Conducts statistical analysis on quality metrics reports to ensure that they are within control limits. * Take new actions within & across teams, to improve productivity and share best practices. * Ability to collaborate across multiple teams for process improvements and standardization * Act as a catalyst to drive adherence to all quality aspects under the transformation program Metrics * Prepares metric updates for executives. * Account/pool Scorecard , Validate work load tracker daily for updates and weekly to see exceptions - 100% Compliance and 100% Quality Check * Publish pool review deck with all metrics and exceptions reports * Daily ticket backlog/aged ticket report * SA utilization report, Productivity report Monitor team performance; generate reports, trends & dashboards. Those who have relevant Experience and Skills, as mentioned above please revert back soon. Its a kind request, Please provide the below mentioned details in Ur CV/mail before u send it to us, PLS-Mandratry-any Alternate Email and Alternate Mobile No:- Current CTC: Expected CTC: Notice Period : Date of Birth: Current Location: Current Company: Relevant Experience: Total Experience: Highest Qualification: mandatory-Alternate Email and Mobile No:- You can help your friends career ____by passing this information. Warm Regards, Srinivas Sr. IT Recruiter|IMS Recruitment Team |VLS Consulting LLP | #43, Level 1 | BRS Complex |11th Main BTM I Stage, Bangalore-560029 PH:-080-32485095 | srinivas@vlsconsulting.in|www.vlsconsulting.in Is this job relevant to you? Yes No

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