Job Opening for freshers - KLAUS IT SOLUTIONS For Remote Infrastructure Support in Chennai ! - Pl contact Directly !

 

Assalamu allaikum brother.....

pls update this job details to  your nagore flash on facebook.

regarding

m.sheik

Excellent  openings  For Freshers in KLAUS IT SOLUTIONS For Remote Infrastructure Support in Chennai !

 

The details are as below : Interested Candidates can contact Rajashree Sampath directly at the address given below this mail :

 

 

Candidates have to Write test in Technical/Aptitude/Analytical.  Shortlisted candidates will have to undergo Nasscom English Communication test. Shortlisted from this lot

will have to attend Written test and interview  in Chennai.

 

Salary :

Rs. 4000/- Stipend during the evaluation project period for 1month.

Rs. 10500/ CTC per month which includes ESI, PF and leave benefits from 2^nd month onwards.

 

Note: Work will be on shift basis and they will be paid shift allowance also.

 

Job description

Roles:

·         Consistently deliver quality customer support

·         Understand and document customer needs

·         Manage customer expectations (in accordance with the Service Level Agreement (SLA))

·         Resolve (or assist in the resolution of) customer incidents or requests

·         Take ownership (as appropriate) of the customer's incident or request

·         Enhance the customer's relationship with the organization

 

Responsibilities:

·         Receiving calls monitor mailbox/automated alerts and provide technical and operational support or customer liaison

·         Register and prioritize incidents and service request as per defined metrics and service level requirements

·         Update and monitor incident details, including the configuration items affected as per the norms and service level requirements

·         Make an initial assessment of incidents/requests, attempting to resolve them or escalate /refer them to the right stake holders who can resolve it, based on defined metric and agreed service levels

·         Keep the right stake holders informed on incident/request status and progress as per defined norm or service level requirements.

·         Maintaining and enhancing customer satisfaction

 

Skills: Communication / Soft Skills

·         Good interpersonal and communication skills

·         Customer service orientation and ability to work in a team

·         Excellent Soft skill, Communications skills (Voice & Email) to handle global customers

·         Strong computer handling skills

·         Ability to perform in adverse situations

·         Should be willing to work in 24x7 shift environment.

·         Should be able to support Global customers

 

Technical Skills

·         Following System Administrator Certifications are recommended – MCSA/ MCSE/ CCNA / CCNP/ SUN Certified professional

·         Working Knowledge on the following technology areas is a must :

o   End User Computing :

§  Basics of Computer Hardware and Portables

§  Desktop and Peripherals Troubleshooting

§  Windows XP and Windows 7

§  Desktop Security

o   Networking Basics

o   Windows Platform Administration

§  Windows Server Administration

§  Active Directory Administration & Tools

§  Introduction to MS-Exchange Server, VMware and Citrix

o   Unix

§  Solaris Administration

§  Linux Basics & Administration

o   Production Operations

§  Storage Fundamentals

§  Backup Monitoring & Administration

§  Batch Monitoring & Administration

o   Remote Infrastructure Management Overview & ITIL Awareness

§  Troubleshooting skills on desktop and shrink-wrapped applications (MS office, Adobe Etc.)

§  Exposure to password reset/ User Access Management tools Remote Infrastructure monitoring & troubleshooting tools like Remedy/HP NNM...Etc

 

 

Contact Person:

Rajashree Sampath

 

Klaus IT Solutions

#47, Wellington Street | Richmond Town | Bangalore - 560 025

Ph: +91 08 4901 6111  Extn: 6040 | Cell: 9980065847

Email: rajashree@klausit.com   visit us @ www.klausit.com