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System Administrator Ã¢â‚¬â€œ Messaging Team.
Level 2 and 3 support for messaging environment (Exchange 2003 / 2010).
Carry out standard administration with routine maintenance and scheduled activities
Work and resolve incidents and problems related to messaging servers, outlook clients, web clients (OWA) based on strict SLAÃ¢â‚¬â„¢s.
Manage and troubleshoot internal and external message flow, Blackberry services, spam filters, etc
Execute Changes on the servers in scope, per process in coordination with various teams.
Work on ITIL based process oriented support structure, thru helpdesk tool.
Work with a team on shift basis to support of international Client Support needs; will work very closely with Onsite team and client
Participate in meetings and conference calls related to support and troubleshooting activities, remotely.
Provide Root cause analysis and resolution of critical problems on agreed SLA
Documentation and archiving of the environment.
3+ years of hands-on experience supporting MS Exchange in an enterprise-level environment and a solid technical understanding of messaging and collaboration technologies.
Good knowledge on Exchange 2003/2010 is a must and knowledge/experience in Active Directory 2003/2008 is an added advantage
Experience in troubleshooting, configuring, installing and managing MS Exchange and the client related issues Ã¢â‚¬â€œ vast knowledge of the user level issues and resolutions is preferred.
Experience in supporting mobile device management servers including BES, Good Technology, Exchange and ActiveSync is preferred.
Knowledge in managing and troubleshooting Enterprise Vault will be an added advantage.
Experience managing Email systems and enterprise patching.
Working knowledge of Windows Server 2008, hardware and virtual server platforms
Good foresight in implementing best practices and new tools for management.
Supporting Development, Test and Production System.
Excellent communications, documentation, organizational and interpersonal skills.
Knowledge of ITIL based support process and working in Helpdesk tool based support.
Good problem solving and trouble shooting skills; self-motivated team-player in a fast and demanding environment.
Work in shift (including Night shift), and support multiple clients.
Ability to work and resolve off-shift problems whenever required.
Graduate / Post Graduate in any discipline.
MCP, Exchange 2003/2010, Active Directory 2003/2008 (must)
Interested candidates can mail me your resume at email@example.com
Your Current CTC
Thanks & Regards
Assistant Team Lead-RMG
CODE PLATTER SOFTWARES LIMITED
Contact Number:011-43220055 Extension 211
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